Are you an experienced service engineer / technician or have an electromechanical background looking for something new?

Miele is a world leader in the production of premium domestic and commercial appliances. Miele Professional is in an exciting growth phase and provides reliable and sustainable solutions for our commercial customers.

We support a broad range of commercial customers with varying needs, such as care homes, hospitals, education and laboratories, and some brand names you may have heard of like McDonalds, Premier Inn & Pets at Home. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer interactions. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision - and probably the decision of a lifetime. For Miele, meeting the expectations of its customers when it comes to products and services – and even exceeding them where possible – is of the utmost importance.

Miele has a respectful, positive and inclusive culture and working for Miele is exciting and rewarding. We employ approximately 450 employees in all areas of our business in the UK, 22000 globally, and provide a great foundation for career progression throughout the organization.

Your new role

Position: Miele Professional - Field Service Technician

Commercial appliances and equipment

Location: London SM / KT Postcode area (inside M25)

Reporting to: Professional Field Service Manager

You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. As a Miele Professional Technician working from home, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required and we ask for flexibility around this element. 

It is imperative, to be a successful applicant, that you can show that you are a high performing engineer / technician in the field, with role model behaviours.  Acting as Brand and Technical Ambassador, you will promote and maintain a premium customer experience at all times.

What we will expect from you

You will carry out your duties in line with customer requirements and Service KPI demands including planned maintenance, fault diagnosis / repair and electrical safety testing.

Developing and maintaining service plans for the product range, exploring new business opportunities  i.e. service contracts, planned maintenance schedules, etc.

To ensure  all jobs are carried out successfully, you will be responsible for the preparation of jobs, spares returns, vehicle maintenance, software downloads / updates and essential administration, and ensure that this is factored in to your day on a on a daily basis.

You will be provided with a Miele company vehicle, all tools and state of the art test equipment to carry out your work effectively and efficiently. You will be required to attend training and / or meetings at head office in Abingdon, Oxfordshire that may require overnight stays and there may also be future overseas training opportunities at Miele HQ in Germany.

To ensure your continued success you will receive company approved technical training courses (provided both internally and externally).

About you

You will have a high level of general technical knowledge both mechanically and electrically coupled with good IT skills.   Some experience in Commercial appliances across the following would be preferred: Laundry, medical washer disinfectors or laboratory washers.  A gas qualification would also be an advantage to your application but not essential.

You will be self-motivated with excellent planning, organistation and communication skills, and have a sense of best practice and teamwork, that will ensure our customers receive a premium level of service.

For more information about Miele Professional please click here Miele Professional - Miele GB

or to learn more click here A day in the life of a Miele professional Technician & Q&A with a Miele Technician

What’s on Offer?

Starting Salary: £44,290 per annum (subject to successful probation completion)

Salary increases as further training and product skills are completed.

Company bonus scheme – up to 2 months annual salary based on performance

• 25 days holiday, plus bank holidays
• Contributory pension scheme
• Life assurance @ 4 x Salary if enrolled in pension scheme
• Income protection scheme
• Optional private use of Company Vehicle subject to relevant HMRC rates
• Active personal development plan and opportunities to further your career.
• Flexible benefits package – Miele for Me
• Medicash Scheme – money back towards the cost of healthcare and wellness
• Inspired Performance - reward and recognition portal
• Eye-care voucher Scheme
• Substantial discount on company products
• Financially incentivised employee referral scheme

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

If working in some challenging commercial environments, with every day, a different day has an appeal, share your CV and let us know ‘why Miele Professional?’ and ‘why me?’ in the covering letter section.