Are you a retail professional with a passion for leading high-performing teams and driving exceptional customer experiences? 

We are currently seeking a dynamic and customer-oriented Flagship Store Manager to lead the opening of our flagship Experience Centre, opening on Wigmore Street, London in April 2025.

The new store will replace our Cavendish Square location.

The Miele brand is synonymous with quality design & innovation, and, in our new elegantly designed store, we will curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes.  Delivering memorable demonstrations, bespoke consultations & exceptional customer service.

The space will be designed to host both clientele and brand partners to enjoy a luxurious and intimate environment where they can explore our collection of home applicanes at their own pace, ensuring a personalised shopping experience.  From the elegant interior design over two floors, to the carefully curated displays, every detail has been thoughtfully considered to elevate the lifestyle experience that Miele has to offer.

Our Experience Centre's forge the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects.  We strive to bring uncompromising quality to our consumers, whether they are designing an entire new kitchen, or dropping in for accessories.  

We run immersive and exciting instore events showcasing our products to our clientele and partners so that they can experience the lifestyle benefits of our products and enjoy  menu selections.

In this role you will be...

Leading the team to deliver a best-in-class brand and sales experience to both consumers and partners, you will take charge of the overall performance and profitability of the business operation while ensuring consistent alignment with the company's brand and cultural style and sophistication.

Responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution. The store manager will be heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store.

A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury sector. Demonstrated success in driving sales, managing teams, and delivering exceptional customer experiences.

What will it take to succeed...

Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, and trends. You will understand the expectations and preferences of differing clientele and have the willingness to go above and beyond to impress. You will build lasting relationships with our Kitchen Retail partners to esnure that the customer experience is delivered at the highest levels. 

You will be a proven and capable people leader with track record of motivating and developing employees, creating succession plans and managing inline with culture and ambitions of the Miele Own Retail business.  Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance to ensure the consumer journey is nothing short of exceptional. 

A natural salesperson and both confident and capable when dealing with new and challenging situations, you will bring an ability to form relationships with local businesses and a variety of customers including high net worth individuals.

You will be proactive and adaptable to change with excellent planning, organisation and time management skills. 

What can we offer you?

We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE up to £70,000, (this includes basic salary up to £55,000, maximum bonus earning potential and allowances).  We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 450 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation.

If you have the skills and experience outlined above and are excited about leading a new store, if you impress with your ability and can bring energy and commitment to the team, this could be the place for you. 

If you want to join us and further your career, apply to us in full,  telling us “Why Miele” and “Why you!”

Find out more about working at Miele in retail