Part-Time Customer Service Advisor
Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Part time Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.
About the role
The role will ensure that customer queries, problems and questions are answered to a high standard so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.
Key Responsibilities:
- Deliver Premium Customer Service: Engage directly with customers to provide exceptional after sales service, ensuring their needs are met with professionalism and efficiency.
- Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship with out customers.
- Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team and field based colleagues is strong and aligned to enable us to provide a seamless premium service
- Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.
About you
You will be passionate and energised by problem solving and exceeding customer expectations. Highly efficient and can demonstrate previous experience of working in administration and customer service. Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence and resilience and a willingness to adapt to customers needs.
Most importantly you will bring the passion and pride that matches the brand with the ability to affectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.
We are looking to hire someone with defined part time hours.
You may be asked to occasionally work flexibly within these hours and days to accommodate the operational requirements of the business between the hours of 08.00 and 18.00 Monday to Friday
We offer a full time starting salary £25,000 - £27,000 plus an evolving pay, bonus and benefits package. The role is office based initially, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.
We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.
Please apply by sharing your CV and completing the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
- Department
- Customer Service
- Locations
- Abingdon
- Remote status
- Hybrid
Abingdon
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A Competitive Salary + Bonus
We aim to be always considering and evolving our pay and bonus structure. The scheme you will be part of will depend on what job role you work in.
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Health & Wellness
We care about our people and offer a range of health and wellness benefits to support this.
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Training & Development
We always strive to ensure that our people are reaching their potential and offer a range of learning and development opportunities to support their growth.
OUR CULTURE
We invest in our people, and we aspire for better.
With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us continue to amaze our customers around the world.
We offer competitive and evolving pay and benefits packages and support you through our world-class training and development.
We want you to work knowing you’ll be able to reach your potential, be respected and perform at your best.
About Miele GB
We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home.
'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.
Part-Time Customer Service Advisor
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