Based at our Abingdon office - the central hub for communication between Miele and our customer, our Sales Operations PRO GB team delivers exceptional service through telephone, email, and emerging technologies. As a key ambassador for the brand, you will manage customer interactions from initial enquiry to successful resolution, ensuring a premium experience at every stage. Responsibilities include handling administrative tasks such as organising site surveys, preparing quotations, processing orders and invoices, and responding to all customer queries. You will work to achieve KPIs aligned with the Miele vision and purpose, while adhering to all legal, policy, and procedural standards within the Sales Customer Operations team.

The purpose and responsibilities of this role

The key purpose of the role is to facilitate the processing of sales enquiries through to quotation, order and successful installation. You will be IT literate and have a understanding of CRM systems, with the ability to take detailed case information from both online portals and emails or via the telephone, ensuring that sales leads are logged, and all touchpoints in the lead to order value chain are recorded and monitored closely. This is a task that will involve a high level of attention to detail ensuring the task is seen through to completion.

Your customer service interactions will have the customer at the heart of what you do so that we are always fulfilling our commitment to them. In addition, you will be involved in regular customer interactions to maintain relationships that will relate to the purchase of new equipment.

You will be asked to demonstrate

• Experience from working in a similar environment that incorporates strong organisation and administration skills.

• A customer focused approach where you understand multi channel communication and can provide an exceptional service with examples of managing a range of internal and external service providers or stakeholders

• Be confident to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers.

• Strong team work and commitment to succeed

• Have a passion and pride that matches the premium nature of our brand with a good understanding of Miele Professional.

What to expect from us

In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £26,000 plus a competitive benefits package. The hours of work are Monday to Friday, 37.5 hours a week.

With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

Please apply by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.