Tell us about your career with Miele?

I moved from being a Team Leader in a supermarket to a Customer Support Advisor at Miele in March 2012. Within six months, I was handling customer complaints in the Complaints Team.

About six months later, I became a dispatcher in the Field Service team, planning routes and enabling our technicians to be as efficient and effective as possible. 

In 2016, I became a Team Manager within the Customer Contact Centre, managing up to 15 Customer Support Advisors, before managing the Complaints Team. 

With my depth of experience managing teams and difficult situations, in late 2019, I moved into HR as an Advisor to complete an apprenticeship in Human Resource Practice, and earned my CIPD Level 3 qualification. Since qualifying, I am now the Junior HR Business Partner for Miele GB.

What made you stay with Miele?

Two reasons: I have always been passionate about Miele, and even more so knowing that Miele are supportive of my development, why would you not want to develop in a company you trust and are passionate about?

The leaders: I’ve always aspired to be the best I can at whatever I do and I have been managed by great leaders who have believed in me and supported my growth and ambition.

What do you like most about working at Miele GB?

The people, the brand, the opportunity & the passion.

What advice would you give to someone thinking of joining Miele?

If any of my other answers have resonated with you, don’t think twice.